Your Crisis Team knows the power that healthcare coalitions bring to a region.  We can leverage your team with assistance in planning, training, and exercises.

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Members of Your Crisis Team have responded to events where loss of life and property were clearly the result of a lack of emergency preparedness planning. Your Crisis Team was founded to meet this need and foster resilience.


We know how bad it can be – so you don’t have to find out the hard way. Our team of specialists don’t just look good on paper – they have been vetted in the field – by real events. These perspectives are critical in understanding the realities healthcare coalitions like you face when creating, activating and operationalizing your emergency operations plans. We also have preparedness and operations experience with the providers that make up your coalition, so we understand their needs as well.


We understand ASPR’s Health Care Preparedness and Response Capabilities, and HPP Performance Measures Implementation Guidance, and we are prepared to help you meet your grant requirements while maximizing the services that you know you need to deliver to your region.

Planning Services for Healthcare Coalitions


In-person interviews with key stakeholders

Determine mission essential functions, critical business processes and essential supporting activities

Create Knowledge Transfer Plans for each staff position

Conduct business continuity exercise to practice the plan

Business Continuity Plan

Your healthcare coalition is prepared for any healthcare-related emergency in your region, except the sudden departure of one of your key coalition staff!

We will help you document your mission essential functions and the process to keep your coalition growing and even when key staff changes jobs.

We will help you determine and document your Mission Essential Functions, Critical Business Processes, and Essential Supporting Activities. Included in this process is the Executive Succession Plan.

Real World After-Action Report

If your region has a real-world emergency, and you use your emergency plan, then you should evaluate and document what happened by producing, in a timely manner, an After-Action Report / Improvement Plan that documents the incident, the actions you took, and any plans, policies, or procedures that you reviewed as a result.

Your Crisis Team will work with your staff to document the event and help determine what improvements will leave you even more prepared next time. We will then produce, for your approval, the required documents that will guide your preparedness improvements.

Multiple feedback processes for maximum input from those involved

Focus on lessons learned and improvements to plans

Regular follow-up conferences to help you implement the changes

Training Services for Healthcare Coalitions

Outreach and Training: Strengthen your membership by offering training and exercises that help your stakeholders meet their training and exercise requirements. 


Elopement Prevention & Response Training for LTC/ICF

Two days of training and exercises on the prevention and mitigation of, and response to, incidents of missing residents from LTC facilities and missing clients from ICF/IID facilities, including:

  • Understanding different types of missing person incidents at healthcare facilities and reasons why residents/clients wander
  • Assessing your facility’s likelihood, impact, and preparedness regarding missing residents/clients, as required by the Centers for Medicare and Medicaid Services (CMS) under §483.73(a)(1) and §483.475(a)(1)
  • Discussing available prevention and mitigation strategies, including electronic tools such as Project Lifesaver; staff training; and alarm/alert systems
  • Developing key elements of policies and procedures for missing resident/client incidents
  • Training in initial search operations and incident management for missing resident/client incidents
  • Live operations-based exercise to allow students to demonstrate knowledge

All material will draw from courses the instructors are authorized to teach, including:

  • NIMS Incident Command System
  • “Lost Person Behavior”
  • Search and Rescue Incident Management Training
  • Alzheimer’s Awareness for Law Enforcement and First Responders – International Association of Chiefs of Police
  • Search in the Urban Environment, Chris Young Associates

In-person one- and two-day training options

Operations-based exercises reinforce learning objectives

Understand why residents and clients wander, and how they behave when they do

Develop or strengthen your Incident Action Guide

Understand prevention and mitigation strategies

In-person classes with skilled, passionate instructors

Extensive small-group work and practical exercises

Certificates provided, CEU accreditation possible

ICS/HICS/NHICS Incident Command Training

Your stakeholders will be better able to organize themselves and interact with you, with each other, and with the emergency management community if they understand the process by which an emergency is managed. We can teach the courses that empower them for success. Your Crisis Team instructors, all of whom have served in various incident command positions on real emergencies, will guide your staff and stakeholders through any or all the appropriate classes for them.

Incident Command System (ICS)
We can teach the full set of FEMA ICS and National Incident Management System (NIMS) courses: 700, 100, 200, 300 and 400.

Healthcare Incident Command System (HICS)
This modification to ICS helps complex healthcare systems like large hospitals manage emergencies and disasters. It is a one-day class that consists of lecture and short activities and exercises.

Nursing Home Incident Command System (NHICS)
We provide a one-day course, teaching a more streamlined version of ICS that can work for long-term and intermediate care, critical access and smaller hospitals, and other healthcare providers. It empowers students with Incident Response Guides, Job Action Sheets, and forms to help them mobilize quickly and efficiently in an emergency.

Exercises for Healthcare Coalitions

Like all organizations, you need to exercise your capabilities regularly. We understand the healthcare capability requirements set down by ASPR, and ASPR’s Performance Measurement Indicators. We will work with you to identify your exercise needs, and then help you create, or update, your Multi-Year Training and Exercise Plan.

Then Your Crisis Team’s exercise team will design, deliver and evaluate exercises for your coalition and stakeholders.

Tabletop Exercise

The low-stress environment of a tabletop exercise is designed to test plans, policies, and procedures, especially when coordinating the plans of multiple agencies. We will present to you a brief scenario. You will get a chance to talk about your plans, review them, and see how your plans would allow you to manage the situation we describe. Our role is to facilitate the discussion and then ask the appropriate questions which will evaluate your ability to meet the emergency preparedness capabilities you have chosen to be in the exercises.

You will receive, within three business days of the exercise, an “After-Action Report/Improvement Plan” which will summarize the exercise, your actions, and identify strengths as well as areas of improvement.

This exercise has been designed by and will be monitored by, a person certified as a “Master Exercise Practitioner” by the US Department of Homeland Security. This is the highest possible certification for anyone conducting readiness exercises in the U.S.

Live, in-person exercises with facilitators and evaluators provided

Online, web-based exercises with moderator provide a cost-saving option

HSEEP Compliant

We provide all exercise documentation

Experience with multi-venue, multi-jurisdictional and multi-disciplinary exercises

HSEEP Compliant

Operations-Based Exercises

Your Crisis Team will work with you to determine your exercise needs, then design, deliver, and evaluate your exercise.

You will receive an “After-Action Report/Improvement Plan” which will summarize the exercise, your actions, and identify strengths as well as areas of improvement.

This exercise is designed and is monitored by a US Department of Homeland Security certified “Master Exercise Practitioner” via the. This is the highest possible certification for anyone conducting readiness exercises in the U.S.

What does a project engagement with Your Crisis Team look like?

Our proven process and methodologies ensure a smooth and productive project.


Just like any incident, it’s important to first determine the initial facts and objectives. What’s the current situation with your emergency plans, training, and/or exercises? What are your mission objectives?

We will ask you the hard questions that help you draw a clear picture of where you are or need to be, and what obstacles exist between here and there.


We will work with you to develop a step-by-step plan to help you achieve your objective. We will define operational periods – often two-week or monthly periods – which each contain clear steps to be taken. We will update you each period with an Incident Action Plan that reflects what has happened so far, and what is expected of each of us in the coming period. (If this sounds a lot like the NIMS you’re used to, that’s a good thing!)


We will work with your staff and/or independently, as dictated by the Action Plan, to achieve the tangible deliverables promised – plans, training guides, exercise elements – that reflect your organization’s culture and our professionalism.

You will have the opportunity to review and revise each, so the final version exceeds your expectations.


No significant project is complete until you and we have had the chance to weigh in on how well we did, and how this project has improved your preparedness.

We thrive on feedback. We can’t get better unless we get honest feedback from you.

Clients & Testimonials



Together, we developed a very successful kickoff program to build input and cooperation from among the dozens of agencies throughout the 21-county region in which the exercise would draw participation. This resulted in refining exercise objectives and developing partnerships that were important, not only throughout the exercise process but during real events as well.

L.V. Pokey Harris, MPA, ENP

Former Healthcare/Disaster Preparedness Coordinator, Capital Region Advisory Committee (CapRAC)

Health Care Leadership Team

Rick Christ, MEP, CHEC

Rick Christ, MEP, CHEC

President & CEO

Read Rick's Bio >

Rachel Arthur, NREMT, WEMT

Rachel Arthur, NREMT, WEMT

Vice President and COO

Read Rachel's Bio >

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