EMERGENCY MANAGEMENT SERVICES

Force Multipliers for First Responders

Your Crisis Team provides planning, training, and exercises for the emergency management community, helping you to protect your whole community.

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Passionate

Members of Your Crisis Team have responded to events where loss of life and property were clearly the result of a lack of emergency preparedness planning. Your Crisis Team was founded to meet this need and foster resilience.

Experienced

We have been in the disaster zones with you. Our team of specialists don’t just look good on paper – they have been vetted in the field – by real events. These perspectives are critical in understanding the realities emergency managers like you face when creating, activating and operationalizing your emergency operations plans.

Answers

Federal and state mandates, coupled with local budget constraints, can be intimidating. Your Crisis Team respects these concerns, and we will stretch your budget to help you meet your most pressing preparedness needs.

Emergency Management Providers We Support

National & State Parks
Search and Rescue groups
Fire & Rescue Departments
Law Enforcement Agencies
Healthcare coalitions and providers

PLANNING SERVICES FOR EMERGENCY MANAGEMENT

Building stakeholder groups

Fact-based risk assessment data for your community

Moving from “risks” to “capabilities” balanced across the agencies in your community

Annual review of risk assessment based upon new threats and preparedness changes

Risk Assessment (HVA/THIRA)

The first step in emergency preparedness is to assess the risks that your community faces. This process involves key stakeholders in your community, discussing the specific threats including natural disasters, technological emergencies, and malicious attacks.

Not only do you need to know what can happen, but also what problems they can cause: infrastructure damage, utilities outage, access problems, supply shortages, etc.

This, in turn, determines the capabilities you must develop and strengthen as part of your emergency plan (i.e., the ability to continue serving the public even without commercial power; the ability to evacuate vulnerable populations; the ability to support shelter operations for an extended period, etc.)

Emergency Operations Plans Review

Your Crisis Team will review your emergency preparedness plans against industry standards, identify any gaps, make recommendations and provide guidance for you to bring your plans into compliance.

You will receive a custom report, including recommendations for improving your plan.

We will review and help you update emergency communications plans, mutual aid agreements and memoranda of understanding, and the plans, policies and procedures that help your community manage an emergency.

Receive a customized report – your step-by-step guide for improvement

Assist in documenting the whole community’s capabilities

Building and maintaining stakeholder involvement

Multiple feedback processes for maximum input from those involved

Focus on lessons learned and improvements to plans

Regular follow-up conferences to help you implement the changes

Real World After-Action Report

If your community has a real-world emergency, and you use your emergency plan, then you should evaluate and document what happened by producing, in a timely manner, an After-Action Report / Improvement Plan that documents the incident, the actions you took, and any plans, policies, or procedures that you reviewed as a result.

Your Crisis Team will work with your staff to document the event and help determine what improvements will leave you even more prepared next time. We will then produce, for your approval, the required documents that will guide your preparedness improvements.

TRAINING FOR EMERGENCY MANAGEMENT

ICS/HICS/NHICS incident command training

Your stakeholders will be better able to organize themselves, and interact with you, and with each other, if they understand the process by which an emergency is managed. We can teach the courses that empower them for success. Your Crisis Team instructors, all of whom have served in various incident command positions on real emergencies, will guide your staff and stakeholders through any or all of the appropriate classes for them.

Incident Command System
We can teach the full set of FEMA ICS and National Incident Management System (NIMS) courses: 700, 100, 200, 300 and 400.

Healthcare Incident Command System (HICS)
This modification to ICS helps complex healthcare systems like large hospitals manage emergencies and disasters. It is a one-day class that consists of lecture and short activities and exercises.

Nursing Home Incident Command System (NHICS) We offer a one-day course, teaching a more streamlined version of ICS that can work for long-term and intermediate care, critical access, and smaller hospitals, and other healthcare providers. It empowers students with Incident Response Guides, Job Action Sheets, and forms to help them mobilize quickly and efficiently in an emergency.

In-person classes with skilled, passionate instructors

Extensive small-group work and practical exercises

Certificates provided, CEU accreditation possible

In-Person Training

Passionate, experienced instructors

Extensive small-group work and practical exercises

Lost Person Behavior Training

Knowing what people do when they go missing makes it much easier to find them. Lost person behavior is the cornerstone of search and rescue efforts. Based upon a landmark international study, this course empowers search managers to solve the puzzle of where a lost person might be found.

Nowhere else is it possible to learn about the latest subject categories, behavioral profiles, up to date statistics, suggested initial tasks, and specialized investigative questions. This is a 1-day or 2-day in-person course customized for your location.

EXERCISES FOR EMERGENCY MANAGEMENT

Live, in-person exercises with facilitators and evaluators provided

Online, web-based exercises with moderator provide a cost-saving option

HSEEP Compliant

Regular follow-up sessions on Improvement Plan items

Tabletop Exercise

The low-stress environment of a tabletop exercise is designed to test plans, policies, and procedures, especially when coordinating the plans of multiple agencies. We will present to you a brief scenario. You will get a chance to talk about your plans, review them, and see how your plans would allow you to manage the situation we describe. Our role is to facilitate the discussion and then ask the appropriate questions which will evaluate your ability to meet the emergency preparedness capabilities you have chosen to be in the exercises.

You will receive an “After-Action Report/Improvement Plan” which will summarize the exercise, your actions, and identify strengths as well as areas of improvement. We will schedule regular follow-up sessions to help make sure the Improvement Plan items are fully implemented.

This exercise is designed and is monitored by a US Department of Homeland Security certified “Master Exercise Practitioner” via the. This is the highest possible certification for anyone conducting readiness exercises in the U.S.

Operations-Based Exercises

Your Crisis Team will work with you to determine your exercise needs, then design, deliver, and evaluate your exercise.

You will receive an “After-Action Report / Improvement Plan” which will summarize the exercise, your actions, and identify strengths as well as areas of improvement.

We will schedule regular follow-up sessions to help make sure the Improvement Plan items are fully implemented.

This exercise is designed and is monitored by a US Department of Homeland Security certified “Master Exercise Practitioner” via the. This is the highest possible certification for anyone conducting readiness exercises in the U.S.

We provide all exercise documentation

Experience with multi-venue, multi-jurisdictional and multi-disciplinary exercises

HSEEP Compliant

Regular follow-up sessions on Improvement Plan items

What does a project engagement with Your Crisis Team look like?

Our proven process and methodologies ensure a smooth and productive project.

RECON

Just like any incident, it’s important to first determine the initial facts and objectives. What’s the current situation with your emergency plans, training, and/or exercises? What are your mission objectives?

We will ask you the hard questions that help you draw a clear picture of where you are or need to be, and what obstacles exist between here and there.

ACTION PLAN

We will work with you to develop a step-by-step plan to help you achieve your objective. We will define operational periods – often two-week or monthly periods – which each contain clear steps to be taken. We will update you each period with an Incident Action Plan that reflects what has happened so far, and what is expected of each of us in the coming period. (If this sounds a lot like the NIMS you’re used to, that’s a good thing!)

OPERATIONS

We will work with your staff and/or independently, as dictated by the Action Plan, to achieve the tangible deliverables promised – plans, training guides, exercise elements – that reflect your organization’s culture and our professionalism.

You will have the opportunity to review and revise each, so the final version exceeds your expectations.

AFTER-ACTION

No significant project is complete until you and we have had the chance to weigh in on how well we did, and how this project has improved your preparedness.

We thrive on feedback. We can’t get better unless we get honest feedback from you.

Emergency Management Leadership Team

Rick Christ, MEP, CHEC

Rick Christ, MEP, CHEC

President & CEO

Read Rick’s Bio >

Rachel Arthur, NREMT, WEMT

Rachel Arthur, NREMT, WEMT

Vice President and COO

Read Rachel’s Bio >

FREE Phone Consultation

Answer a few quick questions and we’ll follow up to schedule a FREE phone consultation.

Clients & Testimonials

 

 

Our ICS training participants say they learned:

“Better knowledge of how to operationalize ICS for my agency”

“Better ways to communicate on all levels” 

“How to use the ICS for any incident or exercise”

“How to effectively put together an emergency plan and how to place my team in positions”

Blog Posts Related to Emergency Management

Why A Severe Weather Watch Should Call For Action

    (...) by Rick Christ We recently wrote about the need for trigger events in an emergency plan. A severe weather watch should trigger a series of just-in-time preparedness actions at your facility.   We conduct many tabletop exercises with healthcare facilities....

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