Elopement Event Yields Improvement
- Protocols call for a review of the electronic sign-in/sign-out log in the lobby… but as it turns out, the software does not provide a useful output of recent information. A request has been made to the Information Technology department to develop a way to quickly print this information for next time – a systems improvement.
- It was discovered that the overhead announcement system does not work in one area of the complex. While that will be resolved after new construction is completed, a workaround – telephone system paging – was instituted as a backup, and as a short-term fix.
- Apparently, not all staff responded as quickly or in exactly the right way that the protocols expect. Leadership took this as an opportunity to learn staff behavior, adjust protocols as needed, and institute more training.
- While there was an information sheet on the resident in the elopement procedure manual, it was discovered that her photo was outdated. It was decided that information sheets would be updated as needed, with a photo update at least annually.
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